Duties and Responsibilities
Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested
Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained
Ensure all confirmations are accurately sent out within 4 hours making personal references to their choices
Promote seasonal packages and current promotions to our guests
Ensure all other administrative duties are completed to ResSource Standard Operating Procedures for the Reservations Department for each property
Ensure an excellent working relationship with all colleagues within the company
Assist the Revenue & Reservations Manager and Director of Revenue & Reservations Management
Requirements
Degree or Diploma in Hospitality Management or relevant education.
Experience: Previous Reservations and/or Front Office, High Volume Call Center and technological savvy (reservation programs).
Skills and Abilities: Reading, writing, and oral proficiency in English and Portuguese, Communication Skills, Strong Customer Service.
Knowledge of travel trade accounts.
Able to liaise effectively with the hotels.
Excellent presentation and communication skills.
Ability to work under pressure.
Strong leadership skills and ability to develop and motivate his/her team.
Outgoing and enthusiastic personality.
Possess high degree of stamina, agility, and flexibility.
What will it be like to work for ResSource?
We initiated our journey as an innovative StartUp and we aim to be a leading global reservations company. We are hardworking, yet flexible and a relaxed place to work. We aim to promote from within and reward the team when possible. We want ambitious colleagues who want to climb the ladder with us.
