ResSource
Your Remote Reservations Team
ResSource was created to assemble reservations teams capable of impersonating any hotel brand while optimizing each individual hotel revenue, improving guest satisfaction, and simplify the voice reservations channel. ResSource coordinates and ensures the reservations services either in hotels, apartments or short term holidays homes. Founded by an experienced and dynamic team we are fully dedicated to the success of each client, guarantee full client confidentiality and
we proudly deliver a high end quality of service.
Why Us?
Seamless Transition
Acting as a natural extension of your business, we take the time to learn your brand philosophy, guest approach, and commercial strategy. We guarantee the same guest experience as before.
Transparent Reporting
By tailoring our workflow to your exact needs, our reservation agents deliver detailed reporting about every aspect of guest and hotel team interaction and where possible they will also report and highlight new sales leads.
Customer Focus
We provide 24/7/365 reservations with multi-channel support, whether by phone, email, chat, or social media, regardless how your guests contact you.
Cost Reduction
Saving on costs associated with employee retention, turnover, and training, our Training & Quality Assurance Program recruits the best talent and provides the best training to ensure a consistent and high quality service delivery to any market segment.
